We recently contacted you about confirming shipment for orders you have not actually sent to buyers. Because you are still confirming shipment before sending any part of the order, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
To sell on Amazon.com, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for up to 90 days.
To talk to someone about this email, you can ask our Seller Support team to contact you
We received your information, but your plan is not complete. Our review of your account found the following problems.
You confirmed shipment of an order before actually sending it. Explain how you will prevent confirming shipments before sending orders in the future.
To sell on Amazon.com, please reply to this message with your plan to address these issues. Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again.
For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help.
You have not sent us an acceptable plan to address the problems with your account. This is against our policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@亚马逊.com.
接着我不懈努力把问题重新整理了再次去申诉。亚马逊给的回复是：
Hello,
We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
state what you have done to address this issue instead of making countless promises , demonstrate that you have read related Amaozn policies and specifically list all your measures that you will take to prevent similar issues from happening in the future
在收到我申诉后亚马逊绩效团队说我的计划不完整，无法恢复，回复是这样：
然后我又重新再次补充我的过错，和如何修改。亚马逊给我发了一个类似说因为我没有一个可接受的计划来解决您的帐户的问题。 这违反了我们的政策. 这是我的问题更严重的意思吗？
接着我不懈努力把问题重新整理了再次去申诉。亚马逊给的回复是：
接下去不管我发什么他都回复的是这封邮件。请问各位大神， 有遇到过类似问题吗？ 我接下去要如何操作是好？求助
不过反思一下，碰到类似的情况，为什么觉得亚马逊需要给你机会呢？
亚马逊的工作人员每天接受那么多申诉，也许只有30秒的时间来看你的证据，再加1秒来决定是否恢复的销售权。这种时候，越是合规且符合预期的回答，越是容易通过。反之，我们自己都不清楚问题所在，就开始以一套自己都可能不信的方案回复亚马逊，怎么希望别人给你Pass。开始为别人考虑的时候，你的问题更容易得到解决。
另一方面，第一次的机会是最好的，如果解决方案完整且具体可操作，具有强说服力，成功概率可能有50%；而到了第二次，可能就变成了25%。
总结下来，承认并认识到问题所在，努力 拓展解决思路，列举所有可能的办法并进行优先排序，尽量一次通过。
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