5月8号因为账号前负责人离职处于公司账号机密修改了新的主邮箱账号登陆密码，更新过密码后用新密码可以登陆主邮箱账号。5月11号下午3点登陆账号时显示为密码不正确，手动输入密码4.5次后又通过邮箱验证重新更改了密码，发现还是登陆不了。后来我的助理用他授权的子邮箱账号登陆去店铺后台，发现美国站点收到小红旗显示：your selling privilege have been removed.然后加拿大站点（美国站点未收到）收到绩效通知邮件：Hello,

We believe that an unauthorized party may have accessed your Amazon.ca seller account. As a result, you currently may not sell on Amazon.ca and your listings have been deactivated. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website.

We do not know how your sign-in information was obtained, since the unauthorized party obtained this information on a site other than Amazon.ca. Some common techniques used to gain access to this information include:

-- Using malicious software to capture a user's keystrokes and Internet activity
-- Trying commonly used passwords
-- Sending fraudulent emails asking recipients to provide or update personal, financial, or other account information (commonly known as “phishing”)

Learn more about keeping your account information secure in Seller Central Help. (https://sellercentral.亚马逊.ca/gp/help/34901).

We also suggest that you review your Seller Central account to verify that the following information is accurate. If changes have been made, please make the necessary corrections.

-- Email address preferences
-- Business, shipping and returns, and tax information
-- Active and pending promotion codes
-- User permissions
-- Amazon Storefront
-- Listings and condition notes

If the unauthorized party accepted orders for items you did not list, we recommend cancelling orders that have not shipped or offering refunds for orders that the unauthorized party marked as “shipped.”

If you find problems with recent disbursements, you can email seller-performance@amazon.ca to reach a member of the Seller Performance Team. In your email, please include the last four digits of the bank account where your disbursements should be deposited.

To regain access to your account, complete the following:
1) Contact Customer Support to regain access to your account (https://www.amazon.ca/gp/help/customer/contact-us).
2) Set up Two-Step Verification in your Advanced Security Settings (https://sellercentral.amazon.ca/a/settings/approval).
3) Send us a confirmation email by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.c ... s.html). You can also send your confirmation email from the Contact Us page in Seller Central Help (https://sellercentral.amazon.ca/cu/contact-us).

Once we receive your confirmation email, we will review your account to determine if it is eligible to sell on Amazon.ca again. We will send you an email when our review is complete.

We also recommend that you change the password on your email account. Techniques used by the unauthorized party to gain access to your Amazon account could have also been used to access to your email account.

Learn more about Two-Step Verification on Seller Central Help (https://sellercentral.amazon.ca/gp/help/202110760).

Sincerely,

Seller Performance Team
Amazon.ca
http://www.amazon.ca

随后我通过美站卖家支持开case得到的邮件回复是：
Phone call: you and Amazon May 11, 2017 04:18 AM
亚马逊卖家支持记录的通话内容：
Greetings from Amazon Seller Support
Thanks for writing to us!

Dear seller ,we attempted to contact you by phone +862037209352 wanted to know more details , but failed.
We have investigated your problem ,and found that there are some security problems for your account, so Amazon temporarily blocked your account.
About account status's problem ,seller support haven't privilege to help you .
Now ,you need to send an email to performance team for the account selling privilege .
The email of performance team is: seller-performance team ,please use English to edit.
We're so sorry that inconvenience caused to you .
Because cannot know more details by phone,
Of course ,if you think we haven't reslove your problem ,you can pay attention to case :2192915951, 2192906121
Thanks for your understanding and supporting.

We have created "Training Center" and "Hot Questions" module in Amazon Seller Forums. You can click the following link to view the video tutorial and policy update or hot questions.
https://sellercentral.amazon.c ... 3D117
I hope you find this information helpful. If you have any further questions in Chinese, please feel free to contact us by the following link with new case.
https://sellercentral.amazon.com/cu/contact-us

In the end, thanks for your cooperation and have a nice day!

现在给亚马逊绩效团队发了邮件询问情况，因为时差还未收到回复。

我想询问一下大家有遇到过这种情况吗？ 我能够估计到的原因是因为我在亚马逊账户结账日更改了登陆密码，然后触发了亚马逊审核，或者是我多次修改密码导致的？

还有就是当我在申诉的时候，需不需要进一步操作重置我的卖家账户和买家账户，应该怎么重置？